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Cinco Family Financial Center Credit Union

Access Agreement

Please read the Access Agreement below.
When finished, click on the 'Agree' button at the bottom to sign up forPC Teller.
PC Teller Consumer Agreement & Disclosures

  
I. Introduction

 II. Accessing Your CINCO Accounts through PC Teller
     A. Requirements
     B. Electronic Mail (email)
     C. Fees
     D. New Services
     E. Benefits of Using PC Teller
     F. eStatements
     G. Mobile Banking

III. Terms and Conditions
     A. Your Online Authorization Information
     B. Payment Account
     C. Our Liability
     D. Overdrafts: Order of Payments, Transfers, and Other Withdrawals

IV. General Terms
     A. Right to stop payments
     B. Limitations on Dollar Amount of Transfers
     C. Limitations on Frequency of Transfers
     D. Changes to Charges, Fees, or Other Terms
     E. Disclosures of Account Information
     F. Questions on Error Correction on PC Teller Transactions
     G. Other General Terms

  V. Protecting Your Account
     A. Preventing Misuse of Your Account
     B. Unauthorized Transactions on Your CINCO accounts
     C. Security Alerts



I. Introduction
This Online Access Agreement ("Access Agreement") for accessing your CINCO accounts through PC Teller explains the terms and conditions governing the Online banking services offered through PC Teller. By using PC Teller, you agree to the terms and conditions of this Access Agreement. This Online Access Agreement will be governed by and interpreted in accordance with Federal law and regulation, and to the extent there is no applicable Federal law or regulation, by the laws of the State of Ohio. The terms "we," "us," "our," "CINCO," and "credit union" refer to CINCO. "You" refers to each signer on an account. The term "business days" means Monday through Friday, excluding Saturday, Sunday and CINCO observed holidays.

The Electronic Fund Transfer Act and Regulations require that we disclose pertinent information to you about EFT's to or from your account. By EFT's within this document, we mean preauthorized transactions to and from your account with us or by means of your CINCO ePay, Electronic Check Conversion, or PC Teller.

PC Teller can be used to access CINCO accounts. Each of your accounts at CINCO is also governed by the applicable account disclosure statement ("Deposit Agreement and Disclosure"). There is a separate enrollment process and disclosure statement for BillPay ("CINCO Consumer BillPay Terms and Conditions").



II. Accessing Your CINCO Accounts through PC Teller

A. Requirements
To access your accounts through PC Teller, you must have an CINCO account, online authorization information, and an email address must be provided and kept current.

B. Electronic Mail (email)
Mail Box: Sending secure electronic mail (email) through the Mail Box within PC Teller is a way to communicate with CINCO. The Mail Box is provided for you to ask questions about your account(s) and provide general feedback. Email is accessible after you sign on to a session of PC Teller. To ensure the security of your account information, we recommend that you use the email feature provided within PC Teller (Mail Box) when asking specific questions about your account(s).

Third Party email: A third party email address (email address) must be provided and kept current to access PC Teller. Third party email providers include internet service providers who also offer email services, web email, or your place of business. This form of electronic mail (email) is not a secure method of communicating with CINCO. Do not send specific account information through your third party email. CINCO may communicate non-secure information to you using the email address you provide.

You cannot use email to initiate transactions on your account(s). For banking transactions, please use the appropriate functions within PC Teller or call CINCO Member Service at 513-281-9988 or 1-800-252-4626 (outside of local Cincinnati area).

C. Fees
There are no monthly or transaction fees for accessing your account(s) through PC Teller.

Please note that fees may be assessed by your online service provider.

D. New Services
CINCO may, from time to time, introduce new online services. We will notify you of any new services. By using these services when they become available, you agree to be bound by the rules communicated to you concerning these services.

E. Benefits of Using PC Teller
With PC Teller, you can manage your personal accounts from your home or office on your personal computer or web-enabled mobile device. You can use PC Teller to:
  • View account balances and review transaction history.
  • Transfer money between accounts. (As noted in the applicable account Deposit Agreement and Disclosure Statement).
  • Communicate directly with CINCO through email.
  • Access Billpay which allows you to pay bills from your account
F. eStatements
The CINCO eStatement service permits you to electronically view your statement of accounts and communicate with CINCO. In this Agreement, the words "you", "your" and "yours" mean those who request and use CINCO eStatement, any joint owners of accounts accessed under this Agreement or any authorized users of this service. The words "we," "us," and "our" mean CINCO. The word "account" means any one or more accounts you have with CINCO. By requesting and using the CINCO eStatement service, each of you, jointly and severally, agree to the terms and conditions in this Agreement, and any amendments.

Types of Transactions: At the present time, you may use the CINCO eStatement service to:
  • View current monthly and/or previous month's statement online.
  • Download current monthly and/or previous month's statement online.
  • Print current monthly and/or previous month's statement online.
  • Request to sign up or to be removed from the eStatement Service.
Periodic Statements: Transfers, withdrawals, and bill payments will be recorded on your periodic statement. You will receive a statement monthly, or at least quarterly, depending on the type of transactions performed on your accounts.

Termination of CINCO eStatement Service: You agree that we may terminate this Agreement and your use of the CINCO eStatement service if you or any authorized user of your account or access code breach this or any other agreement with us; or if we have reason to believe that there has been an unauthorized use of your account or access code. You or any other party on your account can terminate this Agreement by notifying us in writing. Your termination will become effective after we have received it and have had a reasonable opportunity to act on it.

By agreeing, you request and agree to receive your statements and all other credit union disclosures required by law electronically. You also understand that even though you have agreed to these terms, you may contact CINCO by e-mail or phone to request a paper copy of a statement or disclosure that has already been made available to you electronically. You understand that a fee may be charged if you request a paper copy of a statement or disclosure and agree that such a fee can be deducted from any account you own at the credit union.

G. Mobile Banking
Each time you use CINCO Mobile Banking, this Mobile Banking Services Addendum (“Mobile Addendum”) and CINCO Credit Union Online Access Agreement and Disclosure Statement (“Agreement”) apply.

Terms not otherwise defined in this Mobile Addendum will have the same meaning as set forth in the Agreement.
Where there is any inconsistency between this Mobile Addendum and the Agreement, the terms and conditions of the Mobile Addendum shall prevail.

CINCO Mobile is a special and an additional feature of the PC Teller. It is not a stand-alone product. CINCO Mobile is available to only registered users of PC Teller who have accepted this Mobile Addendum.

Not all mobile devices may be capable of accessing and using CINCO Mobile. You are responsible for using, having or obtaining a compatible mobile device in connection with any use of the service. CINCO Credit Union is not responsible for:
  • Any ability of a mobile device to access the service or
  • Any loss or damage to a mobile device resulting from your access or use or attempted use of CINCO Mobile.
  • You are responsible for ALL fees charged by your provider for use of the Internet Access via your wireless device.
If you travel or move outside of your local access area, as defined by your wireless or telephone communications provider, you may still have access to PC Teller services. You should check with your wireless or telephone communications provider to confirm that the mobile device will be able to use the relevant network in those areas in which you are traveling or living. CINCO Credit Union is not liable for any additional costs you incur.

Any conditions of use and charges relating to a mobile device are your responsibility.

You will use your PC Teller Sign On ID and Password to log on to your CINCO Mobile.

Not all PC Teller services and features are available for CINCO Mobile. You cannot perform the following functions:1
  • Member profile changes (change password, change address, change phone numbers, change email)
  • eAlerts (add, edit, delete)
  • Create or edit recurring transfers
  • Bill Pay (coming soon)
  • Prompts for additional payment options are not available (i.e. paydown payment, principal only payment)
  • Order Checks
  • Access tax documents
  • Change timeout sessions (default is 5 minutes)
You can use CINCO Mobile to access your CINCO Credit Union Accounts linked to PC Teller to perform the following activities:
  • Log on (use existing Sign On ID and Password) and Log Off
  • Register your mobile device
  • View account balance and available balance (if applicable) for deposit and loan accounts
  • View the last 30 days of account activity (history)
  • View cleared checks
  • Perform transfers
  • Cross Customer transfer (if your account is setup)
CHANGING THIS MOBILE ADDENDUM. We have the right to change the charges, fees and the terms of this Mobile Addendum. As we may alter these terms and conditions at any time, it is your responsibility to periodically review this Mobile Addendum in order to ensure your continued compliance herewith. We will notify you at least 30 days before the change will take effect if the change will cause you greater cost of liability or if it will limit your access to CINCO Mobile, unless an immediate change is necessary to maintain the security of the system or unless such change or amendments are otherwise required by law or applicable regulation. You will be notified of such changes in the Credit Union’s newsletter and/or in a special mailing or electronically by email to members with eStatements. Your continued use of CINCO Mobile and PC Teller constitutes acceptance of all changes to the terms and conditions of the Mobile addendum and the Agreement.



III. Terms and Conditions

The first time you access your CINCO accounts through PC Teller you agree to be bound by all the terms and conditions of this Agreement, and this acknowledges your receipt and understanding of this disclosure.

A. Your Online Authorization Information
You will be given an Online Password that will be required to access your CINCO accounts within PC Teller. This password can be changed within PC Teller using the Options menu. We recommend that you change your password regularly.

CINCO will act on instructions received under your online authorization information. For security purposes, it is recommended that you memorize your online authorization information and do not write it down. You are responsible for keeping your online authorization information, account numbers, and other account data confidential.

B. Payment Account
Although there are no fees for accessing your accounts through PC Teller, you may be asked to designate a payment account for selected services such as BillPay. You agree to promptly pay all fees and charges for services provided under this Agreement, and authorize us to charge the account that you have designated as the payment account or any other account for the fees.

If you close the payment account, you must notify CINCO and identify a new payment account for the selected services. Additionally, if you close all CINCO accounts, you must notify CINCO Member Service to cancel the PC Teller services.

Your online access may be canceled at any time without prior notice due to insufficient funds in one of your accounts. After cancellation, PC Teller services may be reinstated once sufficient funds are available in your accounts to cover any fees and other pending transfers or debits. In order to reinstate your services, you must call CINCO Member Service at 513-281-9988 or 1-800-252-4626 (outside of local Cincinnati area).

If you do not access your CINCO accounts through PC Teller for any (6) six month period, CINCO reserves the right to disconnect your service without notice. Please note that your BillPay and online scheduled transfer information will be lost if you are disconnected. You can enroll again at any time to re-activate these services.

You agree to be responsible for any Internet access charges, or wireless access charges incurred by accessing your CINCO accounts through PC Teller.

If you wish to cancel any of the PC Teller services offered through PC Teller, please contact CINCO Member Service at 513-281-9988 or 1-800-252-4626 (outside of local Cincinnati area) or send us cancellation instructions in writing to CINCO FFCCU, 49 William Howard Taft Road, Cincinnati, OH 45219.

C. Our Liability
Except as specifically provided in this Agreement or where the law requires a different standard, you agree that neither we nor the service providers shall be responsible for any loss, property damage or bodily injury, whether caused by the equipment, software, CINCO, or by Internet browser providers, such as Microsoft Corporation (Microsoft Internet Explorer browser) and Mozilla Foundation (Mozilla Firefox browser), or by Internet access providers or by online service providers, wireless carriers, or by an agent or subcontractor of any of the foregoing: nor shall we or the service providers be responsible for any direct, indirect, special or consequential, economic or other damages arising in any way out of the installation, use, or maintenance of the equipment, software, the online financial services, or Internet browser or access software.

Unless caused by our intentional misconduct or gross negligence, you agree to indemnify, defend and hold us harmless and our affiliates, officers, directors, employees, consultants, agents, service providers, and licensors from any and all claims, liability, damages, expenses and costs (including, but not limited to, reasonable attorneys' fees) caused by or arising from (a) a claim, dispute, action, or allegation of infringement, misuse, or misappropriation based on information, data, files, or otherwise in connection with PC Teller; (b) your violation of any law, this agreement, or rights of a third party; or (c) your use, or use by a third party, of PC Teller.

D. Overdrafts: Order of Payments, Transfers, Other Withdrawals
If your account has insufficient funds to perform all electronic funds transfers (ATM withdrawals, pre-authorized transactions, PC Teller transfers and BillPay, etc.) that you have requested for a given business day, then:
  • Certain electronic transfers involving currency disbursement, like ATM withdrawals, will have priority, and
  • The electronic funds transfers initiated through PC Teller may result in an overdraft of your account and may, at CINCO's discretion, be canceled.
  • In addition, you will be charged the same overdraft charges that apply to your account.
E. Hours of Accessibility
You can access your CINCO accounts through PC Teller seven days a week, 24 hours a day. However, at certain times, some or all of PC Teller may not be available due to system maintenance. You will be notified online when this occurs.

Immediate transfers will take place immediately. All immediate transfers that are completed before 6:55 pm on a business day will have a post date of the same day. Any immediate transfers completed after 6:55 pm will be posted on the next business day. Any immediate transfers completed on a CINCO observed holiday will post on the next business day.

All scheduled transfers that are scheduled to occur on a future date of a Monday through Friday, or CINCO observed holiday, will process on the selected date at 7:00am and all will post on the selected date except for CINCO observed holidays which will post on the next business day.

Any recurring transfer where the initial transfer is scheduled to process that day will have the initial transfer process immediately and follow the rules of immediate transfers. The subsequent transfers in the recurring transfer schedule will follow the rules of scheduled transfers.

CINCO’s regular business hours can be found here on the website.

F. Additional Terms and Conditions
Obtaining Account Balance and Transaction History - You can obtain balance and transaction history on all eligible accounts. Current balance and activity information is available, at minimum, as of the close of the previous business day.

Transferring Funds - If a hold has been placed on deposits made to an account from which you wish to transfer funds, you cannot transfer the portion of the funds held until the hold expires.



IV. General Terms

A. Right to Stop Payment
If you have told us in advance to make regular payments out of your account, you can stop any of these payments in the following ways:

Member Service - To place a stop payment, call CINCO's Member Service Department at 513-281-9988 or 1-800-252-4626 (outside of local Cincinnati area), or write us at 49 William Howard Taft Road, Cincinnati, OH 45219, in time for us to receive your request 3 business days or more before payment is scheduled to be made. If you call, we may also require you to put your request in writing. The fee for placing a stop payment is listed in your Deposit Agreement and Disclosure. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages. You are not permitted to stop payment on any purchase, withdrawal, payment or transfer originated by use of the CINCO Credit Card, Check Card, ATM Card, PC Teller Immediate Transfers, or TARGET Transfers, and CINCO has no obligation to honor any such stop payment request by you.

PC Teller Scheduled Transfers - to cancel a payment or transfer that is scheduled for a future date on PC Teller, you must delete the transfer on PC Teller the business day prior to the processing date.

B. Limitations on Dollar Amount of Transfers
You may make transfers between your accounts on PC Teller up to the amount of the available balance in your account. There are no limitations on the dollar amount you can transfer on PC Teller.

C. Limitations on Frequency of Transfers
There are no limitations on the number of TARGET, or PC Teller transfers. However, in compliance with Regulation D of the Federal Reserve Board, you are limited to six transactions per month from some of your savings or Money Market accounts without your physical presence at a branch or ATM. This includes but is not limited to transactions by means of PC Teller, TARGET, check, preauthorized payments to a third party, telephoning Member Service, or by automatic transfer due to insufficient funds.

D. Changes to Charges, Fees or Other Terms
We reserve the right to change the charges, fees, or other terms described in this Agreement. However, when changes are made to any fees or charges, we will notify you online, send a notice to you at the address shown on our records, or send you an electronic mail message (email). The notice will be posted or sent at least thirty (30) days in advance of the effective date of any additional fees for online transactions, or of any stricter limits on the type, amount, or frequency of transactions or any increase in your responsibility for unauthorized transactions, unless an immediate change is necessary to maintain the security of the system. If such a change is made and it can be disclosed without jeopardizing the security of the system, we will provide you with electronic or written notice within thirty (30) days after the change. As always, you may choose to accept or decline changes by continuing or discontinuing the accounts or services to which these changes relate. We also reserve the option, in our business judgment, to waive, reduce or reverse charges or fees in individual situations. Changes to fees applicable to specific accounts are governed by the applicable Deposit Agreement and Disclosure.

E. Disclosure of Account Information
You understand that in addition to information furnished pursuant to legal process, some information about your accounts may automatically be disclosed to others. For example, the tax laws require disclosure to the government of the amount of the interest you earn, and some transactions, such as certain large currency and foreign transactions, must be reported to the government. The Credit Union may also provide information about your account(s) to persons or companies CINCO believes would use the information for reasonable purposes, such as when a prospective creditor seeks to verify information you may have given in a credit application or a merchant calls to verify a check you have written. In addition, CINCO routinely informs a credit bureau when accounts are closed by CINCO because they were not handled properly. CINCO may also seek information about you from others, such as a credit bureau, in connection with the opening or maintaining of your account. You authorize these transfers of information.

F. Questions on Error Correction on PC Teller Transactions
In case of questions or errors about PC Teller funds transfers through PC Teller involving your account, here is what you should do:
  • Contact CINCO by electronic mail (email) through the secure email provided within PC Teller.
  • Fax CINCO at 513-221-0225.
  • Telephone CINCO at 513-281-9988 or 1-800-252-4626 (outside of local Cincinnati area).
  • Write CINCO at 49 William Howard Taft Road, Cincinnati, OH 45219, as soon as you can if you think your statement or transaction record is wrong or if you need more information about a transaction listed on the statement or transaction record.
  • We must hear from you no later than sixty (60) days after we have sent the first paper statement on which the problem or error appeared. If you notify us verbally, we may require that you send us your complaint or question in writing within ten (10) business days.
    • Tell us your name and account number.
    • Describe the error or the transaction you are unsure about and explain why you believe it is in error or why you need more information.
    • Tell us the dollar amount of the suspected error.
    • For a bill payment, tell us the checking account number used to pay the bill, payee name, date the payment was sent, payment amount, reference number, and payee account number for the payment in question.
Here's what we will do:
We will tell you the results of our investigation within ten (10) business days or twenty (20) business days in the case of point of sale purchases, after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days or ninety (90) days in the case of point of sale or international transactions, to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days or twenty (20) business days in the case of point of sale or international transactions for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we will not credit your account. If we determine that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation and debit the amount of the error that we previously credited. You may request copies of the documents that we used in our investigation.

If we do not complete a transfer to or from your CINCO account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
  • If, through no fault of ours, you do not have enough money in your account to make a transfer.
  • If a legal order directs us to prohibit withdrawals from the account.
  • If your account is closed or if it has been frozen.
  • If the transfer would cause your balance to go over the credit limit for any credit arrangement set up to cover overdrafts.
  • If you, or anyone you allow, commits any fraud or violates any law or regulation.
  • If any electronic terminal, telecommunication device, or any part of the electronic fund transfer system is not working properly.
  • If you have not provided us with complete and correct payment information, including without limitation the name, address, account number, and payment amount for the payee on a bill payment.
  • If you have not properly followed the instructions for using PC Teller.
  • If circumstances beyond our control (such as fire, flood, or improper transmission or handling of payments by a third party) prevent the transfer, despite reasonable precautions taken by us.
G. Other General Terms
Other Agreements - In addition to this Agreement you agree to be bound by and will comply with the requirements of the applicable Deposit Agreement and Disclosure, CINCO's rules and regulations, the rules and regulations of any funds transfer system to which CINCO belongs, and applicable State and Federal laws and regulations. We agree to be bound by them also.

You acknowledge, agree and understand that your receipt of any email or text messages may be delayed or prevented by factor(s) affecting your wireless carrier provider, email provider and/or other factors outside our control. We neither guarantee the delivery nor the accuracy of the contents of any message(s). Ultimately it is your responsibility to review your statements and banking activity and you should not rely on text messages or emails to do so. You agree to the terms of the indemnification clause as specified in this Agreement. We are not responsible for any errors or failures from any malfunction of your mobile device, a browser or software. You are responsible for the security and security settings of your device. We are not responsible for any virus or related problems that may be associated with the use of an online system.

You also agree not to hold us liable for any losses, damages or costs that may arise in whole or in part, from :
  • Non-delivery, delayed delivery, or the misdirected delivery of any message;
  • Inaccurate or incomplete content in any message; or
  • Your reliance on or use of the information provided in any text or email service message for any purpose.
CINCO reserves the right to terminate this Agreement and your access to PC Teller, in whole or in part, at any time without prior notice.



V. Protecting Your Account

A. Preventing Misuse of Your Account
Your role is extremely important in the prevention of any wrongful use of your account. You must promptly examine your statement upon receipt. If you find that your records and ours disagree, you must immediately call CINCO Member Service at 513-281-9988 or 1-800-252-4626 (outside of local Cincinnati area).

Protecting Personal Information - In addition to protecting your account information, you should also take precautions to protect your personal identification information, such as your driver's license, Social Security Number, etc. This information by itself or together with information on your account may allow unauthorized access to your account(s). It is your responsibility to protect personal information with the same level of care that you protect your account information.

Taking Care of Your Online Authorization Information - The authorization information that is used to gain access to PC Teller should also be kept confidential. For your protection, we recommend that you change your online password regularly. It is recommended that you memorize this online authorization information and do not write it down.

You are responsible for keeping your online authorization information, account numbers, and other account data confidential. If you believe that your online authorization information may have been lost or stolen or that someone has transferred or may transfer money from your account without your permission, notify CINCO Member Service at 513-281-9988 or 1-800-252-4626 (outside of local Cincinnati area).

B. Unauthorized Transactions in Your CINCO Accounts
Notify us immediately if you believe another person has improperly obtained your online authorization information. Also, notify us if someone has transferred or may transfer money from your account without your permission or if you suspect any fraudulent activity on your account. Only reveal your account number to a legitimate entity for a purpose you authorize (such as your insurance company for automatic payments). To notify us, call CINCO Member Service at 513-281-9988 or 1-800-252-4626 (outside of local Cincinnati area) or write to CINCO at 49 William Howard Taft Road, Cincinnati, OH 45219.

If your online authorization information has been compromised and you tell us within two (2) business days after you learn of the loss or theft, you can lose no more than $50 if someone used your online authorization information without your permission to access an CINCO deposit account. If you do NOT tell us within two (2) business days after you learn of the loss or theft, and we could have stopped someone from taking money without your permission had you told us, you could lose as much as $500.00.

Also, if your statement shows withdrawals, transfers, or purchases that you did not make or authorize, please notify us immediately. If you do not notify us within sixty (60) days after the paper statement was mailed to you, and we could have stopped someone from taking money if you had told us in time, you may not get back any money lost after the sixty (60) days. If extenuating circumstances, such as a long trip or hospital stay, kept you from telling us, the time periods in this section will be extended.

C. Security Alerts
CINCO may send security alerts as a third party email message to the email address you provide. Security alerts will include notification when your password has changed. Notify us immediately if you believe another person has improperly obtained your online authorization information.